Question 1

What is telepsychiatry? How does it work? Can I complete my visit away from home?

Accepted Answer

Telepsychiatry is the delivery of psychiatric assessments and ongoing care via telecommunications technology such as videoconferencing or virtual visits. These virtual visits allow you to complete your scheduled appointments from the comfort of your own home OR other location where privacy can be maintained, using your mobile device, computer, or tablet. Once you schedule your appointment, you will be sent the next steps sign up for the telehealth platform. Adequate internet service on your electronic device will be necessary in order to complete your telepsychiatry (virtual) visits.

Question 2

What are your office hours? How do we contact you? How do we get refills?

Accepted Answer

Currently our office hours are Monday and Friday 8AM - 5PM. We are also closed on all major Holidays. Contact us on our secure phone line or secure email address. 318-379-4488 info@johnsonbehavioralhealthgroup.com

Question 3

What should I do in case of an emergency? What are resources and numbers to call?

Accepted Answer

For crisis emergencies, please call 911 or go to your nearest emergency! You may contact your provider for non-emergent questions or concerns that may be related to your mental health treatment. If you are admitted into the hospital for a mental health concern, please notify your provider as soon as possible. See below for more mental health resources. National Suicide Prevention Line 24/7– 1-800-SUICIDE (784-2433) Crisis Text Line 24/7– Text the word HOME to 741741 National Alliance on Mental Health (NAMI) 1-800-950-NAMI (6264) National Domestic Violence Hotline-24/7– 1-800-799-7273 SAMHSA- Substance Abuse & Mental Health Service Administration- 24/7 1-800-662-HELP (4357)

Question 4

What is your policy for no shows/late cancellations? Late appointments?

Accepted Answer

At Johnson Behavioral Health Group, we do understand that everyone has unplanned events that demand immediate attention and do require cancellation of appointments. However, we ask that you understand that your booked time is set aside especially for you and that when you cancel your appointment, that visit is a timeframe that another patient could have received the care and treatment they needed. Therefore, if you must cancel with less than 24 hours notice, you will be charged 50% of your booked fee for your missed appointment. If you are more than 15 mins late for an appointment, we reserve the right to reschedule your appointment for another time, and your appointment time may not be extended. If you need to cancel your appointment, you can do so through the Patient Portal link, email us, or call the office directly.

Question 5

What ages do you treat? What mental health conditions do you diagnose and treat?

Accepted Answer

At Johnson Behavioral Health Group, we evaluate, diagnose and treat children, adolescent, adult, and geriatric with mental health conditions such as Depression, Anxiety, Attention Deficit Hyperactivity Disorder (ADHD), Oppositional Defiance Disorder (ODD), Conduct Disorder, Childhood Mood Disorders, Post-Traumatic Stress Disorder (PTSD), Insomnia, Bipolar, Personality Disorders, and Schizophrenia. We believe in a holistic approach to treating mental illness and combine natural remedies, medication, and supportive psychotherapy to treat the whole person.

Johnson Behavioral HEALTH GROUP

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